RECOVERY COMMUNITY ORGANIZATIONS

The Heart of Healing

RCOs are the heart of healing in their communities — offering peer support, safe spaces, and a path forward. You’re walking alongside people every day as they rebuild their lives, often with limited resources and more passion than tools. 

 

Pathfinder helps you manage services, reduce administrative burden, and stay focused on what matters most: human connection.

Built for RCOs: The Essentials

From check-ins to caseloads, Pathfinder keeps peer recovery organizations connected, organized, and focused on what matters most—people.

Stay in sync. Stay supported.
Bridge and Companion keep clients and care teams connected through real-time Check-Ins, secure Chat, and a shared Calendar. Whether scheduling a session or offering encouragement, it’s easier than ever to maintain momentum and communication throughout the recovery journey.

The right help, at the right time.
With resource sharing between Bridge and Companion, care teams can provide tailored support instantly. From housing options to employment leads to culturally relevant services, resources are always just a click away—right when they’re needed most.

Compliance without the chaos.
Care Notes, Individual Recovery Plans, and Billing workflows are all centralized in one place. With built-in tools for processing claims and generating reports, teams save time, reduce errors, and meet compliance standards—without chasing paperwork.

See what’s working. Fix what’s not.
Live dashboards track engagement, caseloads, and outcomes in real time. These insights give leadership the visibility to drive strategic decisions, strengthen team performance, and improve recovery results across the board.

Built for Every Role in Recovery

From frontline peer staff to executive leaders - and the communities they serve - Pathfinder adapts to meet each person’s needs.

Your work is about connection and consistency. Pathfinder gives you simple tools to log support activities, set reminders for follow-ups, and document recovery goals in real time. No more juggling sticky notes or trying to remember who you need to check in on — everything is organized and accessible from one place. This keeps you focused on what matters most: building trust and showing up for the people you support.

Managing multiple staff and dozens of clients can feel like flying blind. Pathfinder provides a clear dashboard view of caseload trends, engagement levels, and staff activity. You’ll know which programs are thriving, where clients may be slipping through the cracks, and how to allocate resources more effectively. The result: stronger teams, healthier outcomes, and less time buried in spreadsheets.

Big-picture leadership requires more than anecdotes. Pathfinder delivers the data you need to understand your organization’s true impact — from operational efficiency to client engagement metrics. With simplified reporting and streamlined workflows, you can focus on strategy, funding, and growth while knowing your staff has the support they need to do their jobs well.

Recovery doesn’t happen only during appointments. With Pathfinder, individuals can check in between visits, access reminders, and stay connected to their support system. It’s a way to feel seen, heard, and supported in the everyday moments that matter most. Whether it’s tracking progress, receiving encouragement, or staying accountable, Pathfinder helps recovery feel less isolated and more sustainable.

THE PATHFINDER SOLUTIONS ECOSYSTEM

How It Works

Behind every check-in, chart, and claim is a system designed to lighten your load — so you can show up for the work that matters most.

01

Get Connected

Clients are onboarded to the Pathfinder platform and immediately linked with their care team, ensuring no one starts the journey alone.

Build Your Plan

Staff and clients collaborate to create and manage a personalized recovery plan, tailored to individual needs and goals.

02

03

Track & Support

Staff manage caseloads, monitor progress, and track data and revenue cycles — freeing time to focus on care, not paperwork.

Stay Engaged

Even after discharge, clients remain connected through the Pathfinder ecosystem, with ongoing tools and support to sustain recovery.

04

PRODUCT FEATURES

Recovery Technology, Organized

From intake to engagement, billing to community connection, see how each product works together to simplify operations and strengthen recovery outcomes. 

Client & Staff Workflow ManagementBridgeCompanionEMRRCM
Encrypted Peer and Clinician Messaging✓⃝✓⃝  
Broadcast Announcements✓⃝✓⃝  
Content Creation Tool✓⃝   
Shared Scheduling and Reminders✓⃝✓⃝✓⃝ 
Community Resource Directory✓⃝✓⃝  
Recovery Check-Ins (Daily/Weekly)✓⃝✓⃝  
Habit Tracking Tools✓⃝✓⃝  
Achievement Badges✓⃝✓⃝  
Immediate Support Button ("Help Me") ✓⃝  
FeatureBridgeEMRRCM
Encrypted Peer and Clinician Messaging✓⃝  
Broadcast Announcements✓⃝  
Content Creation Tool✓⃝  
Shared Scheduling and Reminders✓⃝✓⃝ 
Community Resource Directory✓⃝  
Recovery Check-Ins (Daily/Weekly)✓⃝  
Habit Tracking Tools✓⃝  
Configurable Branding Options✓⃝  

 

Revenue Cycle ManagementBridgeCompanionEMRRCM
Revenue Cycle Management (Billing)   ✓⃝
Peer Services Claims Submission   ✓⃝
Electronic Remittance (ERA) Management   ✓⃝
Billing Workflow   ✓⃝
Claims Compliance and Audit Readiness   ✓⃝
Insurance Payor Connectivity   ✓⃝
Recovery Progress Metrics (RCM)   ✓⃝
ReportingBridgeCompanionEMRRCM
Staff Dashboards (At-a-Glance View)✓⃝  ✓⃝
Client Engagement Reporting✓⃝   
Standard and Custom Reports✓⃝ ✓⃝✓⃝
Engagement Analytics✓⃝   
Technical TransactionalBridgeCompanionEMRRCM
Email and In-App Notifications✓⃝✓⃝✓⃝✓⃝
HIPAA-Compliant Security✓⃝ ✓⃝✓⃝
Mobile-Friendly Access✓⃝✓⃝✓⃝✓⃝
Secure Cloud Access✓⃝ ✓⃝✓⃝
Pricing Model Options✓⃝✓⃝✓⃝✓⃝
Unlimited Clients✓⃝✓⃝✓⃝✓⃝
Staff Seat Pricing✓⃝✓⃝✓⃝✓⃝

The Tools Your RCO Deserves

Simple, flexible, and built for real-world recovery work—because technology should work as hard as you do.